MEDIUMVulnerability
Global

Chase CDO Miki Van Cleave shares how retail banking UX is being rewritten

·Source: Finextra

Updated:

Executive Summary

In an exclusive interview with Finextra, Miki Van Cleave, chief design officer at Chase, discussed the tension between the growing significance of UX design within a bank, and the legacy systems, risk frameworks and operational inertia that often bury it.

Analysis

In an exclusive interview with Finextra, Miki Van Cleave, chief design officer at Chase, discussed the tension between the growing significance of UX design within a bank, and the legacy systems, risk frameworks and operational inertia that often bury it.
Source Attribution

Originally published by Finextra on May 5, 2026.

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