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Bank of America embeds generative AI into customer service tools

·Source: Finextra

Updated:

Executive Summary

Bank of America has embedded generative AI into its virtual customer service assistant EricaAssist, delivering relevant client insights in seconds to 18,000 call centre employees.

Analysis

Bank of America has embedded generative AI into its virtual customer service assistant EricaAssist, delivering relevant client insights in seconds to 18,000 call centre employees.
Source Attribution

Originally published by Finextra on Jul 23, 2026.

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